Handling Refunds

There are two ways you can refund an order; you can use the Orders tab and locate the order, or you can search using the Refunds action tab:

  1. Swipe left on the cart totals panel or click on the More button.
  2. Click on the Refund button.
  3. This will open the refund tab, where you can search for the order, you want to refund.
  4. After you locate and click on the order, this will load contents to cart.
  5. You can adjust the quantity or remove products that will not be refunded.
  6. Click on Refund button at the bottom left.
  7. Choose to Recover Stock or leave a Refund Reason.
  8. Click on Continue to finish the refund process.

How can we help?