Troubleshooting Issues with Seeing Orders for Claims on the Drivers Panel

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Troubleshooting Issues with Seeing Orders for Claims on the Drivers Panel

If you are unable to see orders for claims on the driver panel, there are a few things you can check to troubleshoot the issue:

  • Go to the drivers’ settings on the admin panel and make sure the “Enable drivers to claim orders” option is checked. This option allows drivers to claim orders on the driver panel.
  • Check if the driver has claim permission. You can check this on the plugin dashboard or on the user page on the admin panel.
  • Make sure that the orders do not already have drivers assigned to them. If an order is already assigned to a driver, it will not be available for other drivers to claim.
  • Check the status of the orders. Orders must have a processing status in order to be available for claim on the driver panel.
  • Check if the driver has a city listed in their address. Orders may only be available for claim to drivers within a certain geographic area, and the city listed in the driver’s address may affect their ability to see and claim orders.
  • Check if the orders have a local pickup option. If an order has a local pickup option, it may not be available for claim on the driver panel.
  • Check if the orders contain virtual products. Orders with virtual products may not be available for claim on the driver panel.

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